Privacy Policy

Last Updated: April 24, 2024

Big Day Music LTD, trading as New Scottish Hymns (“we”, “our”, or “us”), is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our music player app (the “App”) or visit our website (the “Website”).

1. Information We Collect

Personal Information:

When you create an account or log in to the New Scottish Hymns App or Website, we may collect personal information such as your email address. We use this information for managing and reviewing customer orders, as well as for marketing our own products to you.

Usage Information:

We may collect information about your use of the App or Website, including the type of device you use and any other information typically included in crash reports. This information helps us improve the performance and user experience of the App and Website.
Cookies:

Our Website uses cookies for purposes such as recording visitor statistics and managing your shopping cart. By using the website, you consent to the use of cookies.

2. How We Use Your Information

We may use the information we collect for the following purposes:

To provide and maintain the functionality and services of the App and Website.
To personalize your experience and recommend songs based on your preferences.
To analyze usage patterns and improve the performance and features of the App and Website.
To manage customer orders, email newsletter subscribers, and respond to enquiries.

3. How We Share Your Information

We do not sell or share your personal information with third parties for their marketing purposes. However, we may share your information in the following circumstances:

With service providers who assist us in operating the App and Website and providing services to you.
In response to a valid governmental request, applicable law, or as part of a merger or acquisition with legally adequate notice to users.

4. Data Security

We take the security of your information seriously. While passwords and encryption are managed through our WooCommerce store and WordPress site, we continuously strive to implement appropriate measures to protect your data. However, please note that we cannot guarantee the security of information transmitted over the internet or stored electronically.

5. Your Rights

You have the right to request access to, rectification of, or erasure of your personal data held by us. You may also have the right to restrict or object to the processing of your personal data. To exercise these rights or if you have any questions about our privacy practices, please contact our Data Protection Officer (DPO) at [email protected].

If you subscribe to our e-newsletter, any email we send out will always include an unsubscribe option in the footer text.

6. Updates to This Privacy Policy

We will notify you of any changes to this Privacy Policy by posting the updated policy on our Website’s privacy page and within the app’s news section. Please ensure to review the Privacy Policy periodically for any changes.

7. Additional Information (Website Specific):

If you have an account on our site or have left comments, you have the right to request access to the personal data we hold about you. This includes any data you have provided to us. You can also request that we erase any personal data we hold about you, with exceptions for data we are obliged to keep for administrative, legal, or security purposes. To request access to or erasure of your personal data, please contact us at [email protected].

8. Additional Information (E-commerce Specific):

We collect information about you during the checkout process on our store.

What we collect and store:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes such as to:

Send you information about your account and order.
Respond to your requests, including refunds and complaints.
Process payments and prevent fraud.
Set up your account for our store.
Comply with any legal obligations we have, such as calculating taxes.
Improve our store offerings.
Send you marketing messages, if you choose to receive them.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.
We will also store comments or reviews, if you choose to leave them.

Who on our team has access:

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Order information like what was purchased, when it was purchased and where it should be sent.
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others:

We share information with third parties who help us provide our orders and store services to you; for example —
Payments:
PayPal: For information on how PayPal uses your data, please see the PayPal Privacy Policy here:
https://www.paypal.com/us/webapps/mpp/ua/privacy-full

Stripe: For information on how Stripe payment service uses your data, please see the Stripe Privacy Policy here:
https://stripe.com/gb/privacy

—Account Deletion

Account Deletion Policy:

If you have an account on our website and would like to have it deleted, you may request the deletion by contacting our Data Protection Officer (DPO) at [email protected].
Upon receiving your request, we will proceed to delete your account and associated personal information from our records, unless we are legally required to retain certain data for administrative, legal, or security purposes.

What we delete:

When you request account deletion, we will delete the following information associated with your account:

• Your name
• Email address
• Billing and shipping addresses
• Order history
• Payment details

What we may retain:

We may retain certain information even after account deletion for the following purposes:

• Compliance with legal obligations: We may need to retain some data to comply with applicable laws and regulations, such as tax and accounting requirements.
• Fraud prevention: We may retain data necessary for fraud detection and prevention purposes.
• Security: We may retain data to ensure the security of our systems and services.

Data Retention Period:

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Please note that account deletion is permanent, and once your account is deleted, you will no longer have access to any of the information associated with it. Additionally, please be aware that account deletion may not result in the immediate removal of all copies of your personal information from our systems or backup servers, but we will attempt to ensure that it is not accessible or used except as required by law.